Triggers in Jatana
The triggers you see in the Jatana platform are the same that you see in your Zendesk Support account.
When you create an account on Jatana for the first time, we import all your triggers and we display them in the triggers section of the Jatana platform.
The trigger section offers advanced functionalities that are not available out-of-the-box in Zendesk Support:
- Categorizing triggers with color coded tags
- Filtering triggers based on the actions they perform
- Filtering triggers based on the conditions that activates them
NOTE: Unlike for macros, you are not going to be able to edit your triggers directly from the Jatana interface.
Editing a trigger in Jatana, will redirect you to that specific trigger in your Zendesk Support account, where you will be able to edit its conditions and its actions.
Triggers in Zendesk Support
According to Zendesk triggers are...
"...are business rules you define to run immediately after tickets are created or updated."
For a detailed explanation of Macros for Zendesk Support we recommend to read this article from the official Zendesk Help Portal: