Macros in Jatana
Macros in Jatana are the building blocks of Macro Suggestions and Macros Automations.
Jatana can suggest the most relevant macro for every ticket you receive and if automations are enabled, Jatana can reply to the ticket automatically without the need for an agent to be part of the process.
To learn more about Macro Suggestions and Macro Automations, we have created a detailed series of articles that you can find in the collections below:
- Everything on Macro Automations
- Everything on Macro Suggestions
Macros in Zendesk Support
For a detailed explanation of what can you do with macros in Zendesk Support we recommend you get started by reading this article: