Macros in Jatana
The macros you see in the Jatana platform are the same that you see in your Zendesk Support account.
When you create an account on Jatana for the first time, we import all your macros and we display them in the macro section of the Jatana platform.
The macro section offers you the same level of control that you have when editing macros from the Zendesk interface:
- Creating new macros
- Editing existing macros
- Deleting macros
While providing access to advanced functionalities that are not available out-of-the-box in Zendesk Support:
- Categorizing macros with color coded tags
- Filtering macros based on the actions they perform
- Displaying macro categories and sub-categories as folders and sub-folders
- Downloading all your macros in Excel
Macros in Zendesk Support
Macros are set of actions that can be performed on a support ticket inside your Zendesk Support account.
According to Zendesk with macros you can..
"...simply and effectively streamline your workflow by creating macros for support requests that can be answered with a single, standard response. This saves you the time and effort of crafting a separate response to each customer with the same issue."
For a detailed explanation of Macros for Zendesk Support we recommend to read this article from the official Zendesk Help Portal: