To create a new macro, go to the macro section and click CREATE

You will then be asked to give a name to your new macro, pick a name you like and don't worry, you'll be able to change it later.

Next, add all the actions that you would like your macro to perform and click SAVE once you are done.

Your new macro will now be visible both in the Jatana Macro Library as well as in your Zendesk Support Account.

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