Macro Intents

Macro intents are used to create Macro Suggestions Models. 

Learn how to create Macro Suggestions Models HERE.

A Macro Suggestion Model trained on 10 Macro Intents will be able to recognize those 10 Macro Intents and thus provide relevant Macro Suggestions to your agents.

The more Macro Intents you have, the more Macro Suggestions Jatana will be able to provide.

Custom Intents

Custom intents are used to create Intent Detection Models.  

Learn how to create Intent Detection Models

An Intent Detection Model trained on 10 Custom Intents will be able to recognize 10 Custom Intents and allow you to create Macro Automations.

The more Custom Intents you have, the more Macro Automations Jatana will be able to run.

Read more about Macro Automations here

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