Macro Suggestions Models
Macro Suggestion Models are the brain behind the contextual suggestions that you will be able to see directly in your Zendesk Support account after installing the Jatana for Zendesk Support App.
After you have installed the app, you will see suggestions appearing in the right side of the ticket view as shown below 👇
If you need assistance installing and setting up the suggestion app, we have created this article to guide through the process 👇
ARTICLE ABOUT Installing Jatana On Zendeks support
ARTICLE ABOUT Macro Suggestions
Custom Intent Models
Custom Intents Models are the brains behind Macro Automation and Intelligent Process Automation.
ARTICLE ABOUT Macro Automations
ARTICLE ABOUT Intelligent Process Automations