Here are a few key things to help you understand how Jatana works:
- We offer one product, the Jatana Ai Platform
- The platform is only compatible with Zendesk Support (for now)
- The platform has 5 key features, Automatic Replies, Suggested Replies, Automated Tagging, Automated Forwarding and AI analytics.
- By default you get access to all the features of the platform
- You can start using Jatana anytime by enrolling in a 14-days free trial directly from the Zendesk Apps Marketplace
What does each feature do?
Automatic replies - send email replies to customer support requests automatically without agent intervention
Suggested replies - provide top 5 macros next to each tickets for fast 1 click reply
Automated tagging - apply tags to tickets automatically, including sentiment analysis
Automated forwarding - assign the ticket to the right agent automatically
AI analytics - get reports on key trends of your customer support